Terms & Conditions

1. About Purple Clouds Holistics

Purple Clouds Holistics is operated by Julie Dean, a sole practitioner based in Eccleston, St Helens, United Kingdom.

The practice provides complementary and holistic wellbeing services. Treatments and services are offered subject to availability.

These terms apply to treatments, treatment packages and gift vouchers provided by Purple Clouds Holistics, and to your use of this website (www.purple-clouds.co.uk).

2. Appointments and bookings

Appointments are arranged through the external booking system linked from this website.

When you book, you select your preferred treatment and an available appointment. The booking process sets out the details of your appointment, including the date, time, treatment and any payment requirements, and it is worth checking those details carefully.

If you are unsure which treatment to choose, or anything about your booking looks wrong, please get in touch and I will help.

Booking is provided at purple-clouds-holistics.book.app.

3. Cancellations and missed appointments

If you need to cancel or rearrange your appointment, I kindly ask that you provide at least 24 hours' notice wherever possible.

I understand that unexpected circumstances can arise, and I do not currently charge cancellation or no-show fees.

As Purple Clouds Holistics is a small, independent practice, late cancellations and missed appointments can mean another client misses the opportunity to book. Your consideration in giving as much notice as possible is greatly appreciated.

4. Health and treatment suitability

Holistic treatments are intended to support relaxation and wellbeing. They are not a substitute for medical diagnosis, advice or treatment.

Before your appointment you may be asked to complete relevant consultation information, including details that could affect whether a treatment is suitable for you. Please answer as fully as you can, as it helps me plan a treatment that is safe and right for you.

Treatments may need to be adapted, postponed or declined where that is the appropriate thing to do. If that happens, I will explain why.

5. Children's Reiki — Little Souls

Little Souls is the practice's children's Reiki service, intended for children aged 4 to 16.

An appointment requires the relevant consultation information and parental or guardian consent documentation to be completed.

A parent or guardian may remain in the treatment room throughout the session, and is encouraged to do so for younger children. Older children may attend without a parent or guardian present where both the child and their parent or guardian are comfortable with that.

Sessions are adapted to each child's comfort and needs, and a child is never expected to remain completely still.

An appointment slot is up to 45 minutes. The hands-on Reiki treatment itself may be shorter than that, with the remaining time used for settling in, talking things through with parents or guardians and aftercare advice.

6. Treatment packages

A treatment package combines the specified treatments at the advertised price.

Each package is booked using the existing booking system, and packages are subject to availability.

The treatments included in each package, and their prices, are shown on the treatment packages page of this website.

7. Gift vouchers

Purple Clouds Holistics offers physical and digital gift vouchers.

Digital vouchers are chosen and sent through the booking system, and physical vouchers are available from the treatment room.

Gift vouchers are valid for 12 months from the date of purchase and may be redeemed towards any treatment or treatment package offered by Purple Clouds Holistics.

Appointments are subject to availability and bookings must be made in advance.

Statutory consumer rights remain unaffected.

8. Payments, refunds and consumer rights

Treatment and voucher purchases may be arranged through the external booking system, or directly with the practice where that applies.

Please do not send card details by email or through this website's contact form: the website does not collect payment information.

If something goes wrong with a purchase, or you would like to ask about a refund, please get in touch and I will explain what applies in your circumstances.

Nothing in these terms affects your statutory consumer rights, and applicable consumer law continues to apply.

9. Wellness apps

The Purple Clouds wellness apps are separate digital products from this website.

App availability, features and pricing vary, and apps still in development are shown as coming soon.

Where an app is purchased or subscribed to, that purchase may be governed by the terms of the relevant app store or purchasing provider, as well as by applicable consumer law.

Not every app offers the same purchasing arrangement, and app-specific purchase terms reflect the arrangements for that app.

10. Privacy

How personal information is handled is set out in the Privacy Policy, which forms part of these terms.

The Cookie Policy explains what this website uses in your browser, and what it does not use.

Both are available in the footer of every page of this website.

11. Complaints and enquiries

For a concern about a treatment, a question about a booking, or any other enquiry, please email purplecloudsholistics@gmail.com. I will reply as soon as I can.

If you are unhappy with a treatment or with how something has been handled, please tell me. I would like the chance to put things right.

12. Legal protections

These terms sit alongside your statutory rights. Nothing in them is intended to exclude or limit those rights, or to limit my responsibility in any way that the law does not allow.

Where something goes wrong, I will deal with it fairly and in line with the law that applies to the service provided.

These terms are governed by the law of England and Wales.