Privacy Policy

1. Who we are

Purple Clouds Holistics is a sole-practitioner practice operated by me, Julie Dean, based in Eccleston, St Helens, United Kingdom. I am responsible for the personal information processed in running the practice.

The practice offers holistic treatments — massage and aromatherapy, reflexology, Reiki and energy healing, Chakra Balancing, Aura Cleanse and Energise, and gentle treatments for children. Separately from the practice, I develop the Purple Clouds wellness apps.

You can contact me about anything to do with your information by email at purplecloudsholistics@gmail.com, or through the contact page of this website. The website is at www.purple-clouds.co.uk.

2. Information collected through the website

If you use the enquiry form on the contact page, the website collects:

• Your name.
• Your email address.
• Your telephone number, if you choose to give one.
• The message you write.

The website also processes a small amount of technical information: your IP address is used temporarily to prevent spam and to limit how many enquiries can be sent in a short space of time. It is used for that purpose only and is not kept in a database.

Enquiries are delivered to me, not stored by the website

Contact submissions are processed by Base44's website backend and email service, and are delivered to purplecloudsholistics@gmail.com.

The website does not save contact enquiries in its own customer database. An enquiry exists as a message in my email inbox.

There is no customer account to create on this website, and the website does not save information about your visit in your browser.

The website does not collect medical consultation forms and does not take card payments or hold payment details.

Please do not include sensitive medical information in the general contact form. If your enquiry involves your health, it is better raised during the consultation for your treatment, or by telephone or email, where the right protections apply.

3. Treatment bookings and consultations

Appointments are booked through the practice's separate booking provider, at purple-clouds-holistics.book.app.

Treatment consultations and relevant health information are collected separately from this website — as part of booking and at your appointment — and are not stored on this website.

Health information may be used to assess whether a treatment is suitable for you, to identify any precautions or adjustments, and to maintain appropriate treatment records.

Health information is special category data under UK data protection law and receives additional protection. I only collect it where it is needed to provide your treatment safely, and I only process it with an additional lawful condition in place. Where that condition is your explicit consent, you may withdraw it at any time.

The website itself does not store treatment consultation records: those records sit with the practice's own treatment records.

4. Children's treatments — Little Souls

Little Souls is the practice's children's Reiki service. A Little Souls appointment may involve:

• Parent or guardian contact information.
• Child consultation information.
• Relevant health and additional-needs information.
• Parental or guardian consent documentation.
• Treatment records.

This information is collected through the separate consultation process for children's appointments, not through the general enquiry form on this website.

Little Souls — how information is handled

Information about a child is handled with particular care and confidentiality. It is used to provide the treatment safely, to adapt the session to the child's needs and comfort, and to keep the treatment records the practice is expected to hold.

Personal details about individual children are never published, and nothing about a child's appointment is shared for any other purpose.

5. Purple Clouds wellness apps

As well as the practice, I provide or am developing a separate collection of wellness apps:

• Gratitude Attitude
• Aromatherapy Companion
• Crystal Wisdom
• Shamanic Insights
• Runic Reflections
• Sacred Self

The apps are separate products from this website. They do not share a customer database with this website, and information you give through this website is not passed to them.

Wellness apps — what the apps may hold

Purple Clouds Holistics also provides a separate collection of wellness apps. The apps are separate products from this website and do not share the website's customer database.

Depending on the app and the features you choose to use, app information may include account information, saved collections, journals or reflections, images submitted for a particular feature, wellness information you choose to provide, and purchase or subscription information where applicable.

Each released app has its own privacy policy explaining the information that particular app uses, how it is processed, which service providers are involved, how long information may be retained, and the choices available to you.

You can read the currently available app privacy policies below:

• Aromatherapy Companion Privacy Policy
• Crystal Wisdom Privacy Policy
• Gratitude Attitude Privacy Policy

Privacy information for other Purple Clouds Wellness apps will be added here before those apps are released.

If you have a question about information held by a Purple Clouds Wellness app, or would like help exercising your privacy rights, contact purplecloudsholistics@gmail.com.

6. Payments and external services

The website links to an external booking service, where treatments and gift vouchers can be chosen and, where applicable, paid for. When you follow a booking link you are using that service, and it handles your booking details and any payment information under its own privacy information.

The website itself does not collect or store payment card information, and I do not take payments through this website.

Payments relating to the wellness apps are handled separately from this website. Depending on the app, purchases and subscriptions may be processed through the relevant app store or another verified external purchasing provider, and the terms shown in the app and in its store listing apply to that app.

Not every app uses the same payment arrangement.

7. Service providers

The following services are used in running this website and in handling enquiries:

• Base44 — website hosting and processing of contact form submissions.
• Google Fonts — delivery of the fonts used on the website when a page loads.
• Google (Gmail) — receipt of email enquiries sent to purplecloudsholistics@gmail.com.
• The external booking provider — appointment and voucher services when a visitor follows a booking link to purple-clouds-holistics.book.app.

Each of these providers handles information either on my behalf or, for its own services, in its own right. External websites — including the booking service, the app stores and social media pages reached from this website — have their own privacy arrangements, and I would encourage you to read them. Any further providers used by the individual wellness apps are described in each app's own privacy information, because they may differ from app to app.

8. Lawful bases for processing

Under UK data protection law I must have a lawful basis for using your personal information. The bases I rely on are:

• Answering your website enquiry: legitimate interests — replying to you and running a small practice. Your information is used for that purpose only, and you may object at any time.
• Arranging and providing your appointment: performance of the contract between us, or steps taken at your request before a contract is made.
• Keeping treatment records and running the practice: performance of the contract and legitimate interests — keeping appropriate records of the treatments provided, and records needed for insurance and legal purposes.
• Records the law requires me to keep, such as financial records: legal obligation.
• Health and additional-needs information: this is special category data, and it is processed with an additional condition under UK data protection law — in practice, your explicit consent, which I ask for separately as part of the consultation process.

Taking a treatment is not the same as giving consent for your health information.

Consent and your health information

Where consent is the condition I rely on for health or additional-needs information, I ask for it separately and only where it is needed to provide a safe treatment.

You can withdraw that consent at any time by emailing purplecloudsholistics@gmail.com. Withdrawing consent does not affect processing carried out before you withdrew it, and it may mean that a treatment cannot safely go ahead; if so, I will explain what that means for you before we continue.

9. Information retention

I keep personal information only where it is necessary for the purposes it was collected for, including legal, insurance and business obligations. The practice is establishing a documented retention policy, and the periods I currently work to are:

• Adult treatment records: seven years after the last treatment.
• Children's treatment records: ordinarily until at least the child's 25th birthday, subject to review and to any applicable requirements.
• General enquiries: reviewed after 12 months.
• Financial records: kept according to applicable record-keeping requirements.
• App data: kept according to the storage and deletion arrangements of the app concerned, as described in that app's own privacy information.

These are the practice's own working periods rather than statutory requirements, and they may be reviewed. When a period ends and there is no other reason to keep information, it is securely deleted or disposed of.

10. Your rights

Under UK data protection law you have rights over the information I hold about you, including:

• Access — a copy of the information I hold about you.
• Correction — asking me to correct information that is wrong or incomplete.
• Erasure — asking me to delete information, where there is no overriding reason for keeping it.
• Restriction — asking me to limit how your information is used.
• Objection — objecting to processing based on legitimate interests.
• Data portability — receiving information you provided in a common electronic format.
• Withdrawal of consent — where consent is the basis for processing your information.

Some rights are subject to legal exceptions, and I may need to keep certain records even where you ask for them to be deleted, for example records the practice must keep for legal, insurance or safeguarding reasons. If an exception applies, I will explain why.

Using your rights, and raising a concern

To use any of these rights, email purplecloudsholistics@gmail.com. I will respond within one month.

If you are unhappy with how your information has been handled, you can raise a concern with the UK Information Commissioner's Office (ICO) at ico.org.uk. You are welcome to contact me first, and I will do my best to put things right.

11. Security and international processing

I take reasonable technical and organisational steps to protect the information I hold, including care over where information is kept, who can access it, and how enquiries and records are handled.

Contact submissions are processed by Base44, and email enquiries are delivered through Google's mail services. Like most hosting, email and app providers, these services may process information on servers outside the UK or the European Economic Area, and each maintains its own safeguards for that processing.

Where a provider's arrangements are not documented in this notice — for example the exact location of its servers — I will tell you what that provider has told me if you ask, and I will update this notice when the position is confirmed.

The individual wellness apps may use further providers; their arrangements are described in each app's own privacy information.

12. Contact and policy updates

If you have a question about this notice, or about how your information is handled, please email purplecloudsholistics@gmail.com, or use the contact page of this website. You can also call 07730 701655.

I may update this notice to reflect changes in the practice, in the services used, or in the law. The date shown at the top of this page is the date it was last updated, and the version shown here is the one that applies.